Política de reembolso

Returns
We accept returns within 14 days of the date you receive your item. To request a return, contact us at sales@familiafabrica.com before sending anything back. Items returned without prior authorization will not be accepted.

To be eligible for a return, the item must be in its original condition: unworn, unused, unwashed, with tags attached, and in the original packaging. A receipt or proof of purchase is required.

Approved returns must be shipped to the following address:
305-0861, Yatabe, Tsukuba, Ibaraki, Japan

Customers are responsible for all return shipping costs. A 10% restocking fee is deducted from the refund amount for all eligible returns.

However, we are very confident that you will love our products.

You can contact us at sales@familiafabrica.com with any return-related questions.

Damages and Issues
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, notify us immediately so we can evaluate the issue and provide a resolution.

Exceptions / Non-Returnable Items
We do not accept returns on the following:

  • Custom / personalized products or Exclusive Creator's Corner products

  • Gift cards

If you have questions about the return eligibility of a specific item, contact us.

Exchanges
To exchange an item, follow the return process. Once your return is approved, you can make a separate purchase for the replacement item.

European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must remain in their original condition and include tags, packaging, and proof of purchase.

Refunds
Once we receive and inspect your item, we will notify you of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method within 10 business days, minus the 10% restocking fee.

Please note that your bank or credit card provider may require additional time to process the refund. If more than 15 business days have passed since your refund was approved, contact us at sales@familiafabrica.com.